Rückerstattungsrichtlinie

Last updated: [07/04/2026]

At Primeline Transfer, we aim to provide a smooth and transparent booking experience. This policy explains your rights regarding cancellations, refunds, and returns in accordance with German and EU consumer protection law.

No Statutory Withdrawal Right for Date‑Specific Tours

According to § 312g Abs. 2 Nr. 9 BGB, the statutory 14‑day right of withdrawal does not apply to leisure services that are scheduled for a specific date or period.

This means:

  • Bookings for tours, excursions, or activities with a fixed date cannot be withdrawn under the 14‑day withdrawal rule.
  • Cancellations are only possible under our goodwill cancellation terms listed below.

Cancellation Policy for Tours (Goodwill)

Even though the legal withdrawal right does not apply, we offer the following cancellation options as a service to our customers:

  • Free cancellation up to 3 days before the tour date
  • 80% refund for cancellations made 1–2 days before the tour date
  • No refund for cancellations made less than 24 hours before the tour date or in case of no‑show

Cancellations must be submitted before the booked date. To cancel, please contact us at: booking@primelinetransfer.com

Refund timeline

We will refund all approuved payments within 14 days after receiving your withdrawal notice.

Refund Processing

Once we receive your cancellation or returned goods, we will:

  • Confirm receipt
  • Review your request
  • Process your refund within 14 days

If you have not received your refund after this period, please contact us at booking@primelinetransfer.com.

Model Withdrawal Form (for non‑date‑specific purchases)

An: Primeline Tours [primeline.tours.pay@gmail.com]
E-Mail:

Hiermit widerrufe ich den Vertrag über den Kauf der folgenden Dienstleistung:

— Bestellt am:

— Name des/der Verbrauchers/Verbraucherin:

— Anschrift des/der Verbrauchers/Verbraucherin:

— Unterschrift des/der Verbrauchers/Verbraucherin (nur bei Papierformularen):

— Datum:

Contact

For questions regarding cancellations, refunds, or returns, please contact:

Email: booking@primelinetransfer.com Website: Primelinetransfer.com